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NorPol, LLC was founded in 2009 as a small, woman owned business based in Denver, Colorado. Our mission is to to help Information Technology (IT) organizations improve service quality and customer satisfaction.
Our professional services expertise include:
- Project Portfolio Management
- Business Analysis
- Process Improvement / Lean Sigma
- Quality Assurance (process assessments & audits).
- Strategic Sourcing
- Global Procurement
INDUSTRY
EXPERIENCE:
We have 25+ years of
extensive international experience from a broad range of industries including
the Public Sector (City/Department of Aviation and Federal); Customer
Service/Call Center Solutions; Refurbishment Services for Capital Drilling
Equipment in the Oil & Gas Offshore Industry and Surgical Instruments
Manufacturing.
CORE COMPETENCIES:
- Project Portfolio and Project Management (PMBOK approach);
- Business Analysis; Requirements Development & Management;
- Process Engineering and Improvement (ITSM/ITIL-3, CMMI, Lean Six-Sigma);
- QA/QC System deployment and compliance (ISO9001 and CMMI ML2&3);
- Process Audit & Gap Analysis (ISO9001:2000 & CMMI-SCAMPI);
- Root Cause, Failure Mode & Effect Analysis (FMEA);
- Corrective & Preventive Action (CAPA).
- Strategic Sourcing
- Global Procurement
