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NorPol, LLC was founded in 2009 as a small, woman owned business based in Denver, Colorado.  Our mission is to to help Information Technology (IT) organizations improve service quality and customer satisfaction.  

Our professional services expertise include:

  • Project Portfolio Management
  • Business Analysis
  • Process Improvement / Lean Sigma
  • Quality Assurance (process assessments & audits).
  • Strategic Sourcing
  • Global Procurement


We have 25+ years of extensive international experience from a broad range of industries including the Public Sector (City/Department of Aviation and Federal); Customer Service/Call Center Solutions; Refurbishment Services for Capital Drilling Equipment in the Oil & Gas Offshore Industry and Surgical Instruments Manufacturing.


  • Project Portfolio and Project Management (PMBOK approach);
  • Business Analysis; Requirements Development & Management;
  • Process Engineering and Improvement (ITSM/ITIL-3, CMMI, Lean Six-Sigma);
  • QA/QC System deployment and compliance (ISO9001 and CMMI ML2&3);
  • Process Audit & Gap Analysis (ISO9001:2000 & CMMI-SCAMPI);
  • Root Cause, Failure Mode & Effect Analysis (FMEA);
  • Corrective & Preventive Action (CAPA).
  • Strategic Sourcing
  • Global Procurement
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